Refund Policy

Effective Date: 01.01.2025

At Forklift Shoppe, we strive to provide a seamless and transparent experience for all our users. Our Refund Policy outlines the conditions under which refunds will be provided for paid services on the platform. Please read this policy carefully before making any transactions.

1. Refunds for Paid Services

Forklift Shoppe offers various paid services such as premium listings, ad boosts, feature promotions, and other subscription-based services. While we do not typically offer refunds on paid listings or services, we understand that certain circumstances may require exceptions.

Refund Conditions

• Eligibility for Refund: Refunds will only be considered under the following circumstances:
• Double Charges: If a user is charged more than once for the same service due to a technical error, a full refund will be issued.
• Technical Issues: If the service (e.g., premium listing, ad boost) is not provided due to a technical failure on our platform, users may be eligible for a refund or alternative compensation.

Non-Refundable Services

• Ad Listings: Once an ad has been posted and approved, the payment for that listing is non-refundable, even if the ad is removed by the user or is not generating expected results.
• Subscription Fees: Subscription-based services, including premium memberships and recurring payments, are non-refundable once the subscription period has started.
• Third-Party Transactions: If the transaction is between users (e.g., buying or selling goods and services), Forklift Shoppe is not responsible for refunds or disputes between buyers and sellers.

2. Refund Request Process

If you believe you are eligible for a refund based on the conditions outlined above, please follow these steps:

• Submit a Refund Request: Contact our support team at Support@Forkliftshoppe.com with the following details:
• A description of the issue.
• The service or listing for which you are requesting a refund.
• Proof of the transaction (e.g., transaction ID, receipt).
• Investigation: Upon receiving your request, our team will investigate the issue. This may take up to 7 - 10 business days.
• Decision: Once the investigation is complete, we will notify you of the outcome. If your request is approved, a refund will be issued to the original payment method.
• Refund Method: Refunds will be processed through the same payment method used for the original transaction.
• Processing Time: Refunds may take up to 5 - 7 business days to reflect in your account, depending on your payment provider.

3. Refunds for User-to-User Transactions

As Forklift Shoppe acts solely as a platform connecting buyers and sellers, we do not handle disputes related to individual transactions (e.g., items sold between users). We advise users to carefully review product details, check seller reviews, and confirm terms of the transaction before proceeding.

Disputes Between Users

• If you have a dispute with another user, we recommend that you communicate directly to resolve the matter.
• If the dispute involves fraud or other legal matters, we suggest contacting local authorities or legal professionals.
• Forklift Shoppe will not mediate disputes between users or provide refunds for any transactions conducted outside of platform services.

4. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Users are encouraged to review this policy periodically for any changes.

If you have any questions regarding our Refund Policy, please feel free to contact us at Support@Forkliftshoppe.com

5. Contact Information

For any questions or concerns about your transaction or refund requests, please reach out to us at:

• Email: Support@Forkliftshoppe.com